At Shoes Shop, we want you to be completely satisfied with your purchase of our comfortable footwear, whether it’s our signature Rocker Outsole shoes, Water Resistant clogs, or stylish Womens Sandals. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In their original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by your order confirmation or receipt

Note: For health and hygiene reasons, we cannot accept returns on Footbeds and Compression Socks unless they are defective or incorrect items were shipped.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your items:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship Your Return: Mail the package to our return center at:
    Shoes Shop Returns
    4554 Canis Heights Drive
    Los Angeles, US 90071
  5. Track Your Return: We recommend using a trackable shipping service as you are responsible for the package until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Process

For exchanges (size, color, or style changes for our Mary Jane, Multi-Strap, or other designs):

  • We’ll process your exchange as soon as we receive your return
  • If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund
  • Exchanged items will be shipped via your original shipping method (Standard or Free Shipping)

Return Request Email Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoes Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [e.g., Rocker Outsole Sneakers] – Size: – Color: – Reason for return/exchange: For exchanges, please send: – New Product Name: – Size: – Color: Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you received a damaged or defective item from our Rugged collection, Easy Clean line, or any other product, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

We stand behind our products from Slip-On shoes to Womens Boots, and we’re committed to making your return or exchange process as comfortable as our footwear. If you have any questions, don’t hesitate to contact our customer service team.