FAQ

At Shoes Shop, we focus on comfortable, practical footwear for women with special attention to features like rocker outsoles, easy-clean materials, and water-resistant options. Our collection includes everything from supportive sneakers and clogs to stylish sandals, boots, and professional wedges.

Absolutely! We’re proud to offer footwear with specialized features including:

• Rocker outsoles for natural movement
• Compression socks for circulation
• Water-resistant materials
• Easy-clean surfaces
• Removable footbeds
• Supportive designs for all-day comfort

We provide detailed sizing charts for each product. For styles like our Multi-Strap sandals or Womens Boots, we recommend checking if they run true to size in the product description. When in doubt between two sizes, we suggest sizing up for comfort, especially for our Rugged collection or shoes designed to be worn with thicker socks.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.

While there’s no minimum to place an order, orders totaling $50 or more qualify for free shipping. Many customers combine items like our popular Thong Sandals with Footbeds or pair Slip-On sneakers with Ankle Strap styles to reach this threshold.

We process orders quickly to get your shoes to you ASAP, so changes must be requested within 2 hours of ordering. Please email [email protected] immediately with your order number if you need to make changes.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days after shipping – perfect for time-sensitive orders like special event shoes.
• Free Shipping: Processed in 1-2 days, delivered via EMS in 15-25 days after shipping for orders over $50 – ideal when building your collection with multiple pairs.

Yes! We ship worldwide from our Los Angeles headquarters except to some Asian and remote regions. International customers love our transparent pricing with no hidden fees.

All orders include tracking. Once your Mary Janes or Rocker Outsole sneakers ship, you’ll receive a tracking number to follow their journey to your doorstep. Tracking links are provided via email.

While we process orders within 1-2 days, the delivery timeframe accounts for:

• International customs processing
• Distance from our Los Angeles facility
• Carrier transit times

Our secure packaging ensures your delicate Footbeds or Water Resistant boots arrive in perfect condition, even on longer journeys.

We want you to love your shoes as much as we do! You may return unworn items in original packaging within 15 days of delivery for exchange or refund. This gives you time to ensure your Clogs or Wedge & Heel styles fit perfectly.

Email [email protected] with your order number and the items you wish to return. We’ll provide a return authorization and instructions. Please note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

While our signature packaging protects your items, if your Compression Socks or Slides arrive damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement at no cost to you.

Our friendly team is available at [email protected] to help with:

• Style advice (like pairing Multi-Strap sandals with your wardrobe)
• Delivery inquiries
• Product questions about our Rugged collection or other lines
• Any other concerns

We typically respond within 24 business hours.

No account is needed for checkout, but creating one lets you:

• Track order history
• Save favorite styles like your go-to Easy Clean slides
• Get personalized recommendations based on past purchases
• Streamline future checkouts